Refund policy
We want you to buy with confidence, so here is exactly how refunds work. This policy applies to every package, however you paid: PayPal, card through Stripe, or bank transfer through Wise.
The -day guarantee
If you decide the course isn't for you, email us within days of your payment and we'll refund you in full, as long as both of the following are true:
- you have completed no more than one module of the course, and
- you have not yet used a one-to-one coaching call (Premium packages).
That's it. No forms, no reasons needed. We'll send the refund back by the same method you paid with within 5 working days of your email. PayPal and card refunds usually show within a further 3 to 5 working days; bank transfers usually arrive within 1 to 2.
After days
Once the guarantee period has passed, payments are non-refundable. Access runs for the full period you bought, and you can keep using everything until it ends. If something has gone seriously wrong on our side, for example the course was unavailable for an extended period, email us and we'll put it right, which may include a partial refund or extended access.
Multi-license packages
A package with two or three licenses is one purchase. The guarantee applies to the whole package: if a refund is requested within days and no license holder has completed more than one module or used a coaching call, we refund the full amount. We don't refund individual licenses within a package.
Upgrades
If you upgrade from Intro to Standard or Premium within 30 days, we deduct what you paid for Intro from the upgrade price. The -day guarantee then applies to the upgrade payment only.
Cancelling
There's nothing to cancel. Every package is a single payment for a fixed period, and nothing renews automatically. When your access ends, you simply stop having access unless you choose to buy again.
Your statutory rights
Nothing in this policy affects your legal rights. If you're a consumer in the UK or EU, you normally have a 14-day right to cancel a distance purchase. By starting the course before those 14 days are up, you agree that we may begin providing the service immediately and that if you cancel you'll pay for what you've used; our guarantee above is more generous than that in most cases, so you'll get the better of the two.
How to ask for a refund
Email with the name and email address you paid with and the package you bought. We'll confirm within 2 working days.